The passport and visa division (CPV) and the consular of the ministry of external affairs (MEA) of India provide consular and passport services to the Indian citizens. They provide these services through the central Passport Organization (CPO). The visa and consular services to the Indian staying overseas is provided through the passport, consular and visa wings deputed under Indian Posts and Mission abroad.
The passport seva Kendra are established at several regional areas in the state. There are almost 37 regional passport offices in India and they come under CPO, which mainly deals with the matters related to passport as per the passport rules 1980 that is amended time to time and provision of passport Act 1967. There is additional passport application collection centers (PACC) situated in remote areas on Indian states. The districts of states also have 1154 speed post center and 495 passport cells that act as application collection center.
The CPV division of the passport services is headed by the Joint Secretary and for passport related matters and queries the Director (PV) assist them. The regional passport offices/ passport offices is headed by the officers in-charge of the region.
There is increase in number of passport seekers due to changing economic liberalization and demographic requirement. For example the number of passport given to the individual from 1958 to 2006 has increased 113 times.
With the increase in workload the staff members of the CPO i.e. Central Passport organization are striving hard to keep the pace with the implementation of innovative measures and technology. This measure has increased the productivity to supply passport to the applicant on time.
With all these measures taken by the passport officers the ministry feels that the existing manpower and infrastructure is not sufficient to handle the immense requirement of the Indian citizens. The ministry has initiated a new passport seva project that is right now underway and this project envisages of setting up National Data Center, a common nationwide software application, a center for disaster recovery, 77 new passport seva Kendra across several states and a 24x7 call center facility. The ministry believes that will the implementation of all the services the problem that are faced by the citizens in seeking passport will be mitigated.